Meet Our Friendly Team

The whole Ornate Kitchen Team has done a great job with our new kitchen. They not only designed and installed the new kitchen, but also managed the refurbishment of the whole room. Plumbing, electrical and sanding and varnishing of the wooden floor. We had our own painter, but I would have trusted them also with the paint job. Sam listened well to our brief and came up with a well thought-through design. Oz and team have done a solid job executing the project as per timeline and with great attention to detail. Their friendly and responsive attitude stands out. They were also very willing to help with peripheral tasks. Job well done.

An extension with a new kitchen is a huge financial undertaking these days and we shopped around for a while before choosing Ornate Kitchens in Tunbridge Wells. From the get go Sam Payne made us welcome and spent a lot of time with us to ensure that we designed our dream kitchen down to the last plug point and cutlery drawer. His knowledge of design and product ranges is superb and unmatched compared to our comparatively average design consultations elsewhere. In particular Sam made a number of amazing suggestions that we hadn’t even thought of which gave the kitchen a very high end feel and look. The team all pitched in to offer their opinions and even arranged for us to visit the marble worktop factories to help us choose our worktops and up stands which was time very well spent. Their professionalism was outstanding. They liaised so well with our builders (who commented that Ornate are by far the best kitchen company they’d ever dealt with!) and kept us abreast at all times of delivery and installation dates. What I really like about Ornate is that they have the reach and product range of a large company, but still retain small company values and familiarity. No call centres, just Sam or Monika picking up the phone every time and they know who you are and every last detail about your project EVERY time you call. As our project developed Sam showed a genuine interest in our extension and renovation and made a number of site visits to check on our progress and keep us updated. When I mentioned that I hoped to get a built in hidden home office in the extension, Sam instantly offered to create one for us and we were only too pleased to extend the project with them. Our installer Vad was a real pleasure to have in the house. He was detail obsessed and worked hard to ensure perfection at every point. His work was truly faultless and he was so well organised and tidy, even polishing every surface as he went. Nothing was too much trouble for him. We really enjoyed his quiet company and were sad when he finally left us! The worktop installers were also fantastic, friendly, tidy and true masters of their trade. They made a suggestion about alterations to an upstanding to improve the look and I’m so pleased I took their advice. In all Sam and the team at Ornate were faultless and they really did bring alive our vision, but made it even better than we hoped for. Sam was respectful of our budget and made some great money saving ideas which we gladly took, but even though we went over our original budget it was 100% worth it and he made every penny count for us - only spending where it added value. It therefore represented excellent value for money. I have had so much joy in hosting frequently since the installation and all of our guests are wowed by the kitchen (and my magic hidden home office!) and I refer everyone I know to Ornate kitchens. I cannot recommend Ornate highly enough. Forget the big chains and their so called “sales”, we priced them all up and they weren’t any cheaper than Ornate, but Ornate by far offers a far superior product and service. You won’t be disappointed.

We initially arranged a kitchen design appointment with Ornate after seeing so many very positive reviews. We weren’t sure whether they would be within our budget, but from our first meeting with Monika, we were really impressed. She was professional, friendly and took the time to ask lots of questions to understand exactly what we needed. We were then invited back to see the design and go through the pricing. After getting quotes from a few other companies, we decided to go ahead with Ornate for both our kitchen and utility room, and we’re so pleased we did. Although our builders were carrying out the installation, Monika has been there to support us throughout the whole process. She has visited the site, answered questions incredibly promptly and made sure our builders had all the plans and information they needed. She was always at the end of the phone whenever anything needed clarifying. We chose a Häcker kitchen and the quality is amazing. When there was a slight issue with fitting our appliances, Monika immediately arranged to come out and take a look, which was really reassuring. We’ve been completing a whole-house renovation, and if I had realised just how much Ornate do, I would definitely have considered using them for more of the project. Their service, attention to detail and support throughout have been amazing. We wouldn’t hesitate to recommend Ornate and are absolutely delighted with our kitchen and utility room.

We couldn't be happier with our new kitchen. Right from the initial quote, the team at Ornate were brilliant at listening to our requirements and drawing a bespoke design for our small space. Having now spent a few months with our new kitchen, it's definitely our favourite room in the house. The standard of the finish and the overall layout are second to none. I remember my first phone call with Monika, she was so friendly and helpful, and no question was too small or 'silly'. She really listened to our needs and helped us make the most of our small area, maximising every inch of space for our family of four. Ornate's attention to detail and guidance when specifying the finishes was superb, you really do get a completely tailored kitchen. Features like the deep pull-out drawers have doubled our usable space, leaving the room feeling bright, airy, and modern. After our first meeting, we had such a positive feeling that we decided to let Ornate project manage every stage of the renovation. This included the rip-out of the old kitchen, plastering, flooring, electrics, plumbing, cabinetry fitting, and final decorating. Oz kept us informed of every date and any minor changes, organising everything perfectly. Every tradesperson who came through our door was highly skilled, hardworking, and incredibly polite. The teams were highly organised, leaving everything clean and tidy afterwards. Oz managed the schedule brilliantly to ensure the project was completed on time, keeping disruption to our busy family home to an absolute minimum. The quality of the finish and the flow of the layout have far exceeded our expectations. We couldn't recommend the Ornate team more highly, thank you for our amazing new kitchen! 😍

We are absolutely delighted with our new kitchen from Ornate Kitchens. We looked at several other companies, but the design, creativity and customer service from the Ornate Kitchens team really stood out. They listened carefully to what we wanted and created a design that was exactly right for us, offering great ideas and practical solutions along the way. Nothing was ever too much trouble, and the whole process felt personal, professional and customer-focused from start to finish. The finished kitchen has exceeded our expectations, and we have already recommended Ornate Kitchens to friends and family. We would not hesitate to recommend them to anyone looking for a high-quality, bespoke kitchen. Thank you for a fantastic job!